REFUND POLICY

Terms & Conditions

Kerene's Hair and Beauty is committed to ensuring customer satisfaction and transparency. Our refund policy is designed to provide a seamless experience for our customers, maintaining fairness and clarity. Due to the handmade nature of products and hygiene regulations, we cannot accept returns on opened items.

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However, your satisfaction is important to us- if a product arrives damaged, defective, or causes a reaction, please reach out within 14 days and we'll arrange a replacement or store credit.

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* Unopened products may be returned within 14 days of delivery.

* Please contact us with your order number and photos for further help